Returns or exchanges
We hope you love what you ordered. But in case you don't—perhaps it's not what you were expecting or the style just isn't you—we will issue you a quick refund. If, for any reason, you are not 100% satisfied with one of our products, please return it for a refund within 90 days. If your item is defective, you have one year from the date of purchase to return it. Items must contain all original product packaging, tags and accessories or a 10% restocking fee may be charged.
If you're returning your item because it is damaged, defective, or an error was made on our part, you will not be charged for return shipping. If you are returning for any other reason, and a prepaid shipping label is used, we'll deduct the $6.95 return shipping fee from your refund or credit. Refunds will be processed within 8 business days of receiving the returned items, and will be credited to the original form of payment. Please note that personalized items, food and live plants are nonreturnable.
To return items by mail:
Contact customer service
- Please contact our customer service department at 1-877-509-2956 or email us at firstname.lastname@example.org within 90 days of receiving your shipment to initiate a return.
- If you received a defective or damaged item our customer service team may ask for you to send a picture of the items instead of returning the items.
Prepare your return
- Pack your return securely, in the original package if possible. Affix your shipping label to the package, making sure no other tracking labels are showing. Our customer service team can provide a prepaid shipping label, if required.
- When your package is ready do one of the following: For the U.S. Postal Service, give it to your mail deliverer or drop off at your nearest post office. For UPS or FedEX, please drop it off at your nearest UPS or FedEx location.
Refund the order
- We refund the returned merchandise within 8 business days of receiving the items. Refunds are in the form of the original payment, such as credit card or PayPal. We do not accept C.O.D. deliveries.
Please send all returns or exchanges to: Evergreen Enterprises ATTN: MyEvergreen Returns 2400 Elliham Ave, Bldg D Richmond, VA 23237