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Returns & Exchanges Policy

Returns and replacement items are quick and easy!

Damaged, Defective, Missing, or Incorrectly Shipped Items:

Please contact our customer service department at customerservice@myevergreen.com within 30 days of receiving your package for a full refund (including shipping costs) or to discuss receiving a replacement product.

All refunds will be credited back to the original form of payment within 8 business days of receiving the returned product.

Please hold on to the original packaging and boxes as we may ask you to return the product. If we do ask you to return the product, a return label will be provided free of charge.

All Other Returns and Exchanges:

Please contact our customer service department at customerservice@myevergreen.com or by phone at (800) 774-3837.

Items must be returned within 30 days from date delivered in unused, like-new condition. After 30 days from the date delivered, no returns or exchanges will be accepted.

Items must contain all original packaging and accessories or a 10% restocking fee may be charged. All refunds will be credited back to the original form of payment within 8 business days of receiving the returned product. Shipping charges are non-refundable. Please email us at customerservice@myevergreen.com for details on the status of your return.

Please send all returns or exchanges to:

Evergreen Enterprises
ATTN: MyEvergreen Returns
5195 Midlothian Turnpike
Richmond, VA 23225