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Frequently Asked Questions


What happens after I place an order?
After you complete the checkout process, a "Thank You" page will appear which will display your online order confirmation number. This number confirms that your order has been placed successfully. We will send a copy of this online order receipt via email within one hour.

What if I do not receive an order confirmation via email?
You should receive a copy of your online order confirmation via email within an hour of placing your order. If you do not receive this message, please call us at 1-877-509-2956 to ensure that your order was received and is being processed.

Can I change the delivery address?
We can change the delivery address as long as your order has not been shipped. To request a change, please contact us at info@myevergreen.com.

Is it safe to use my credit card online?
Yes. We encrypt all of your personal information, including your credit card number, when it is sent over the Internet using SSL (secure socket layer) technology. When your browser is in secure mode, a blue bar will appear at the top of the browser window and an unbroken key or lock icon at the bottom right corner of the window. This indicates that the transaction is secure.

Which credit cards are accepted?
We accept a variety of credit cards including American Express, Discover Card, MasterCard, and VISA.

When will my credit card be charged?
We will obtain authorization for the credit card charges when we process your order. Authorization usually occurs within 24 hours after you place your order. Your credit card will actually be charged when your order is shipped. When you place an order using PayPal, your payment will be processed at the time of order placement. You will not be charged for backordered items until they are shipped. If we are unable to secure authorization, you will be contacted by a customer service specialist.

How do I check out?
When you have added all the items you wish to order to your shopping basket, click on the "check out" button at the top of the shopping basket page and follow the instructions.

Why am I having problems ordering?
To order from our site, you need an SSL compliant browser and your browser preferences must be set to accept "cookies". For best results we recommend using Google Chrome, Microsoft Edge, Microsoft Edge, or Mozilla Firefox if you're visiting from a PC or android. On Mac devices, the Safari browser works best. Click on each of the browser names if you'd like to download the latest versions of them.

Why is my basket empty?
YYou may not have selected a quantity for the item you wish to order. At the product page, select the product or products you wish to purchase, enter the quantity you wish to order, and click on the "Add to Basket" button on the top of the page. This should add the selected products to your basket.

If your product is still not showing up in your basket, your browser may not be set to accept "cookies". Our site uses cookies to keep track of the items in your shopping basket. We do not include personal or billing information in these cookies, so there is no security risk in accepting them. You may change your browser option to accept cookies in the preference menu selection for your browser.

What if I have a question about a specific product?
Please email or call us at 1-877-509-2956 with any product questions.

Can I apply more than one coupon to my order?
We accept only one coupon code per order. Please refer to the specific promotion's disclaimer to review the full list of exclusions and terms for that offer; however, unless otherwise indicated, offers cannot be combined.

What are the advantages of registering?
Becoming a registered user offers you a number of benefits to make shopping with us faster, easier, and more intuitive:

Express Checkout
Save your billing, shipping and credit card information for faster checkout.

Order Tracking
Review the shipping status of your orders at any time, 24 hours a day.

Address Book
Save shipping addresses for family and friends in your personal address book.

With your permission, we'll send you news about our latest sales, new products, and features.

You can register now or register when you place an order. You do not need to be a registered user to shop our site.

Sat Nov 28 00:46:28 EST 2020